Frequently Asked Questions

Skillvora is a web-based business management platform (SaaS) for small businesses, freelancers, consultants and agencies. It combines CRM, project management, HR administration and financial record-keeping in one online dashboard, so you don't need separate tools for each.

Freelancers, sole traders, consultants, agencies and other service-based businesses — typically anywhere from a single freelancer to a team of around twenty, who need CRM, project tracking, light HR administration and invoicing without the cost or complexity of enterprise software.

Manage customer records, leads and your sales pipeline, track follow-ups, and see a full history of past interactions, projects and invoices for each customer.

Creating projects, breaking them into tasks, setting deadlines, and assigning work across your team, so everyone has a clear view of what's due and who owns it.

Employee records, leave management, onboarding tracking, and secure storage for employee documents. It's a record-keeping tool — it does not run payroll or provide HR/employment-law advice.

Creating and sending invoices, recording income and expenses, tracking payment status, and generating business reports from your own recorded data.

Skillvora is fully web-based and accessed through a browser, so it works on desktop, laptop and mobile browsers without needing a separate app installation.

Access is subscription-based. Each package has its own features and usage limits (for example, the number of customer records, projects or team members included), so you pay for a level of access that matches your business size.

Yes. You can upgrade at any time to unlock more capacity or features; upgrades typically apply immediately. Downgrades typically apply from your next billing period and may reduce available features or limits.

You'll keep access for the remainder of your current paid period. After that, features and usage limits change in line with your new (or ended) subscription status, as set out in our Terms and Conditions.

Trial availability depends on the package and any current offers — check our pricing page for the latest options.

Payments are processed securely through Stripe, supporting card payments and, where available, Bacs Direct Debit for UK customers.

No. Card and bank details are captured and held directly by Stripe under its own security framework, not by Skillvora.

We offer a 14-day money-back guarantee on eligible purchases — generally your first subscription payment. See our Refund Policy for full details, including what counts as an eligible purchase and how to request one.

Yes, subscriptions renew automatically unless you cancel before the renewal date. You can cancel anytime from your account settings.

You do. Every customer record, project, employee record and financial entry is entered by you for your own business purposes, and you remain responsible for its accuracy and lawful use.

We apply security measures including encryption in transit, access controls, and regular security review. No system is completely secure, so we also recommend strong passwords and careful management of who on your team has access.

Yes — strictly necessary cookies to keep you logged in and secure, plus optional functional, analytics and (where used) marketing cookies. You can manage your preferences at any time; see our Cookie Policy for details.

Only you and the team members you invite, based on the access and permissions you assign to them. Skillvora does not access or use your data for purposes unrelated to providing the platform.

No. The HR module helps you keep employee records, leave and onboarding organised, but Skillvora does not process payroll or act as an employer of record.

No. Skillvora is a software provider only. Subscription payments are processed via Stripe; Skillvora does not hold or transmit funds on behalf of third parties.

No. Skillvora helps you organise your own records and generate reports from them, but it does not provide accounting, tax, financial, investment or legal advice, and does not file tax returns on your behalf. For that, you should consult a qualified professional.

No. Skillvora is a software company. Regulated activities such as payment processing are handled by our third-party provider, Stripe, under Stripe's own regulatory authorisation.

Choose a package, set up billing via Stripe, then start adding customers and leads, creating projects, adding employee records, and issuing invoices — all from the same dashboard.

Contact us with your account details and a description of the issue. Genuine billing errors, such as duplicate charges, are investigated and refunded outside of the standard 14-day guarantee window.

You can reach us at susmitagiri1321@gmail.com, or by post at 27 Vaughan Road, Newham, E15 4AA, United Kingdom. Package-specific support channels and response expectations are listed on our pricing page.