Refund Policy

Last updated: 28 August 2026

1. Introduction

This Refund Policy explains how refunds work for subscriptions to the Skillvora platform. It should be read alongside our Terms and Conditions, which govern your use of the platform generally, and forms part of the agreement between you ("Customer", "you") and Skillvora ("Skillvora", "we", "us", "our") when you purchase a subscription.

Skillvora is a subscription-based, web-based business management software (SaaS) platform. Because access to the platform is granted immediately on payment, and because the value of the service is delivered on an ongoing basis over each billing period, our approach to refunds is built around a clear, time-limited money-back guarantee for new subscribers, combined with specific rules for renewals, upgrades, downgrades and exceptional circumstances, as set out below.

Nothing in this Policy affects any statutory rights you may have as a consumer under applicable law, including your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where those apply to your purchase. Where any part of this Policy conflicts with a right you cannot lawfully waive, your statutory right will prevail.

2. Our 14-Day Money-Back Guarantee

We want new Customers to be able to try Skillvora with confidence. For that reason, we offer a 14-day money-back guarantee on eligible purchases, allowing you to request a full refund if the platform does not turn out to be the right fit for your business.

The 14-day period runs from the date and time of your first qualifying subscription purchase with Skillvora, not from the date you first log in or begin using the platform.
The guarantee applies to your initial subscription payment for a given package. Unless otherwise stated at the point of purchase, it does not automatically apply to subsequent renewals, upgrades, add-on purchases, or a second subscription taken out after a previous refund.
To be eligible, the refund request must be submitted within the 14-day window, using the process described in Section 4 below.
Where a qualifying refund request is approved, we will refund the full amount paid for the initial subscription period, less any amount that reflects usage inconsistent with normal evaluation of the platform, as described in Section 3.

The purpose of this guarantee is to let you properly evaluate whether Skillvora fits your business — setting up your CRM, creating a project or two, testing the invoicing flow — not to provide indefinite free access to the platform under repeated refund claims. Section 3 explains the limited circumstances in which a refund request may be declined or reduced.

3. What Counts as an "Eligible Purchase"

The money-back guarantee applies to eligible purchases, which generally means a Customer's genuine, first-time subscription purchase of a Skillvora package, made in good faith to evaluate or begin using the platform for legitimate business purposes.

3.1 Purchases Generally Covered

A new Customer's first subscription payment for any package, made directly through Skillvora's website or dashboard and processed via Stripe.
A first subscription payment made under a free-trial-to-paid conversion, where applicable, calculated from the date the paid subscription began.

3.2 Purchases Generally Not Covered by the Guarantee

Renewal payments for an existing, ongoing subscription (see Section 6 on cancelling recurring billing instead).
Upgrade or downgrade charges applied to an existing subscription.
A second or subsequent subscription taken out by a Customer (or a closely connected business) who has previously received a refund under this guarantee.
Custom, negotiated, or enterprise arrangements agreed outside of our standard published packages, unless the applicable order form states otherwise.
Any add-on, one-off service, or third-party fee that is not itself a Skillvora subscription fee.

We reserve the right to assess eligibility on a case-by-case basis where a purchase does not clearly fall into the categories above, and will act reasonably and transparently in doing so.

4. How to Request a Refund

To request a refund under the money-back guarantee, or in any of the other circumstances described in this Policy, please contact us using the process below within the applicable timeframe.

Step 1 — Contact us. Submit your refund request through the channel specified in your dashboard, or by emailing susmitagiri1321@gmail.com, within 14 days of your qualifying purchase.
Step 2 — Provide the required details. Include your account email address, the package purchased, the date of purchase, and, where relevant, a brief explanation of why you are requesting a refund. This helps us process your request quickly and identify any account-specific issues.
Step 3 — Review. We will review your request against the eligibility criteria set out in this Policy, and may ask reasonable follow-up questions to confirm eligibility.
Step 4 — Decision and processing. We will notify you of our decision, typically within 5 business days of receiving a complete request. Approved refunds are processed to your original payment method via Stripe, and typically appear within 5-10 business days thereafter, depending on your bank or card issuer.

You do not need to provide a detailed justification to qualify for the 14-day money-back guarantee — it is offered unconditionally within the eligibility criteria in Section 3, subject to the anti-abuse safeguards in Section 5. Feedback on why you are cancelling is welcome but optional, and helps us improve the platform.

5. Limits on the Guarantee and Anti-Abuse Provisions

The money-back guarantee is intended to support genuine evaluation of the platform by new Customers. To keep it fair for all Customers, we reserve the right to decline a refund request, or to reduce the amount refunded, in the following circumstances:

Where there is evidence that an account has been used in a manner clearly inconsistent with genuine evaluation of the platform — for example, extraction of a disproportionate volume of data, or use of the account for purposes unrelated to its own business operations, within the guarantee period.
Where a Customer (or a connected business, or the same individual under a different account) has already received a refund under this guarantee for the same or a substantially similar subscription.
Where the request is submitted after the 14-day window has closed, save where we agree to make an exception at our discretion or where required by applicable law.
Where the Customer's use of the account has breached our Terms and Conditions, including the Acceptable Use provisions, during the guarantee period.

Where we decline a refund request or reduce the amount refunded, we will explain our reasoning and, where appropriate, offer alternative options such as continued support to help resolve the issue that prompted the request, or a partial credit towards future use of the platform.

6. Renewals and Ongoing Subscriptions

Skillvora subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date, in accordance with our Terms and Conditions. Renewal payments are not covered by the 14-day money-back guarantee, since the guarantee is intended to support initial evaluation of the platform, not to provide an ongoing right to refund each billing cycle.

You can cancel automatic renewal at any time through your account settings or by contacting us; cancellation stops future billing but does not, by itself, entitle you to a refund of the current billing period already paid for.
If you cancel before a renewal charge is due, you will not be charged again, and you will generally retain access to the platform for the remainder of the period you have already paid for.
If a renewal charge is taken in error — for example, after a cancellation request that was not correctly processed — please contact us promptly, and we will investigate and refund any amount charged in error.

7. Upgrades and Downgrades

Where you upgrade to a higher-tier package partway through a billing period, any additional fee charged reflects the increased features and usage limits made available to you immediately, and is not covered by the 14-day money-back guarantee unless the upgrade itself represents your very first qualifying purchase.

Where you downgrade to a lower-tier package, the change generally takes effect at the start of your next billing period, and we do not provide a partial refund for the unused portion of the higher-tier package for the remainder of the current period, save where required by applicable law or otherwise agreed by us.

8. Billing Errors, Duplicate Charges and Failed Service

Separately from the money-back guarantee, we will investigate and, where appropriate, refund any charge that results from a genuine billing error on our part, including:

Duplicate charges for the same billing period, arising from a technical or processing error.
Charges taken after a valid cancellation request was submitted and should have been processed.
Charges that do not match the package, price or promotional terms you agreed to at the time of purchase.

If you believe you have been charged incorrectly, please contact us as soon as possible with your account details and a description of the issue, and we will investigate promptly and correct any error, including issuing a refund where appropriate. There is no 14-day time limit on reporting a genuine billing error, though we encourage you to raise any concern as soon as you notice it.

9. Refund Method and Timing

All subscription payments are processed through Stripe, and all approved refunds are issued back to the original payment method used for the purchase, whether that was a card payment or Bacs Direct Debit, via Stripe. We are unable to issue refunds by an alternative method, such as bank transfer to a different account, cash, or store credit, unless expressly agreed otherwise in a particular case.

Once a refund is approved and processed on our side, it may take a number of business days for the funds to appear back in your account, depending on your card issuer's or bank's own processing times. We will confirm to you once a refund has been issued from our side; if you have not received the funds within a reasonable period after that confirmation, please contact your bank or card issuer, or get back in touch with us and we will assist in resolving the delay.

10. Cancelling Your Subscription (Without Requesting a Refund)

You are always free to cancel your subscription at any time, whether or not you are requesting a refund under this Policy. Cancelling stops future renewal charges but does not, by itself, remove the platform's record of your account or delete your data immediately — please refer to our Terms and Conditions and Privacy Policy for details on data retention and export following cancellation or termination of your account.

11. Your Statutory Rights

This Refund Policy is provided in addition to, and does not affect, any statutory rights you may have as a consumer under applicable law. Where you are a consumer purchasing Skillvora for purposes outside of your trade, business, craft or profession, you may have additional rights under UK consumer protection legislation, including a statutory right to cancel certain distance contracts within 14 days, subject to specific rules that apply to digital services and content. Where this Policy provides greater protection than the statutory minimum, this Policy applies; where applicable law provides greater protection, your statutory rights will prevail.

If you are unsure whether a particular purchase qualifies for a refund under this Policy or under your statutory rights, please contact us and we will help clarify your position and the options available to you.

12. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes to our packages, pricing structure, or applicable law. Where changes are material, we will provide reasonable notice before they take effect, such as by email or an in-app notification. Any refund request will generally be assessed against the version of this Policy in effect at the time of your original purchase, unless a later version is more favourable to you and we choose to apply it.

13. Contact Us

If you have any questions about this Refund Policy, or would like to request a refund, please contact us at susmitagiri1321@gmail.com, or by post at 27 Vaughan Road, Newham, E15 4AA, United Kingdom. We aim to respond to all refund enquiries promptly and to handle every request fairly and transparently.